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Laser Photonics, a leading global industrial developer of laser systems for cleaning and other material processing applications, announced it had opened a new state-of-the-art Customer Experience Center (CEC) on May 6. The facility will be used to demonstrate LPC technology to customers looking to learn how laser systems can benefit their business. 

The 9,000-square-foot facility offers visitors interactive, hands-on experiences with cutting-edge laser systems. These fully immersive technology demonstrations allow their existing and prospective clients to better understand the capabilities of LPC’s solutions and envision how their products can fit their unique circumstances. Visitors can explore a wide range of LPC product benefits by taking a journey that integrates both virtual and live processes, ushered through stages that normally take weeks in more traditional experience pipelines.

“Opening our state-of-the-art Customer Experience Center is an important milestone for Laser Photonics,” said Wayne Tupuola, CEO of LPC. “Laser technologies have become go-to tools of choice in almost every industry around the globe. Our new Experience Center allows us to meet the influx of requests for trying out our laser solutions while giving us an opportunity to demonstrate our next-generation equipment.”

The CEC is suited to accommodate various types and sizes of visitor groups. Decision-makers can witness and use LPC products and services, speak with company representatives who can identify effective solutions to their unique needs and receive answers to their most pressing questions. The center will also offer remote opportunities, allowing customers in other parts of the country to engage in communication and virtually experience LPC laser technology.

The CEC provides versatile audio and video conferencing capabilities, including intimate huddle rooms for single-screen sessions and Inclusive audio systems that cater to diverse needs, such as those with visual impairments. The center boasts both wired and wireless options for research and presentations, enhanced by interactive touchscreens and digital whiteboards. Safety measures and user-friendly controls promote independent use, while huddle rooms offer a cozy setting for spontaneous meetings, fostering collaboration and efficient small-scale conferences.

The CEC not only supports customer training but also provides partners and employees access to live and recorded technical demonstrations of LPC’s technologies. Based on the level of expertise, each audience will be able to access technology and solution demonstrations in a highly personal way and in an engaging environment.

“Using the CEC to foster and build relationships gives us a clearer idea of who our customers are and what they value. This will improve our assessment of customer needs and help LPC improve our sales process and client communication,” Tupuola said. “We want all CEC visitors to have complete control over how they choose to explore our offerings. In addition to the hands-on experience, visitors will be able to use interactive displays to get some of their questions answered and view digital displays of our products. As our product lines evolve, we will continue to update the CEC to provide the most relevant information.”

Click here to learn more about Laser Photonics' Laser Industrial Products.