Return of Merchandise Discrepancies should be reported within five (5) business days, after the receipt of goods. No returns will be accepted unless the following domestic or international return policies are followed. No exceptions will be considered unless otherwise directed by Optton in writing Claims for Shipping Damage Upon receiving your laser system, the appearance of the system should first be checked for any shipping damages. The shipping company should be notified immediately if any damage is found and all shipping material and contents of the package must be held at the point of delivery. Contact the shipping company to determine their damaged merchandise procedure.Returns for Refund The product refund charge is 50% of the invoice price for returns within five business days after receipt of goods. There is a product refund charge of 100% of the invoice price for returns after five business days of receiving goods.