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Active Service Assurance Automation

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Active Service Assurance Automation

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  • Author: Jo Hicks
Today’s communications service providers (CSPs) are facing rapid changes in the industry. This is driven by various factors, including fluctuating services brought on by mergers and acquisitions, digital transformations that are redefining the CSP’s MO, over‑the‑top (OTT) competitors driving down revenues to satisfy bandwidth-hungry customers and devices, and the pressure to keep up with technical innovations such as 5G. Yet despite unprecedented transformations in the field, expectations regarding service assurance remain the same: it must continue to improve optimization, identify bottlenecks and detect network congestion; help operators implement cost savings and identify network problems; improve customer experience and reduce churn; help operators manage additional subscribers and better manage data; help CSPs meet SLAs, and achieve and maintain QoS and service performance metrics.

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