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Deliver Superior End-to-End Service Experience (Sx) to Your Subscribers

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Deliver Superior End-to-End Service Experience (Sx) to Your Subscribers

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  • Author: Janne Tanninen
Service quality and customer experience levels can provide longawaited points of differentiation among communications service providers (CSPs). However, current changes in customer behavior and the introduction of new and complex technologies such as VoLTE, can make it hard for CSPs to deliver on those differentiators at the high levels demanded by subscribers. So new methodologies and tools are needed to deliver the diagnostics that can enable CSPs to pinpoint network fragility and consequently improve subscriber quality of experience (QoE). This application note discusses these challenges in detail, and provides an approach to overcoming them through an end-to-end service experience management approach. This solution helps CSPs differentiate themselves based on service quality and customer experience-at the same time helping CSPs transform from network-centric into service-and-customer centric operators.

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