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Leveraging Standards for a Total View of VoIP Quality of Service

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Leveraging Standards for a Total View of VoIP Quality of Service

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In today’s crowded telecommunications market, voice quality is the differentiating factor between telephone service providers. While network-wide information about subscriber quality of experience (QoE) is important, details regarding the last mile are even more critical to the successful deployment of quality VoIP services. Communications service providers (CSPs) agree that the highest percentages of problems occur in the access network (i.e., to and at the customer premise). As a result, CSPs not only need visibility into the subscriber experience when there is a quality issue, but they also require ongoing performance monitoring and fault testing to continuously ensure quality at the subscriber endpoint.

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