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A Visual Guardian Business Case for Global Carriers

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A Visual Guardian Business Case for Global Carriers

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  • Author: Charles Coutu
With a service-level agreement related to a minimum guaranteed mean-time-to-repair (MTTR), the service provider wanted to be properly equipped to quickly and efficiently respond to network degradation and faults. A centralized remote-testing strategy backed by superior customer care was found to be critical in meeting the end-customer’s expectations. Problems detected by the network operation center (NOC) can now be resolved centrally without relying on remote intervention.

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